Customer support Representative – Dept. away from Studies (Remote)
The key responsibilities will be to address inbound phone calls otherwise chats in addition to create outbound phone calls out of Federal Student Assistance (FSA) Mortgage Maintenance
Maximus is currently in search of Customer service Agents to help with brand new Agencies away from Training. To prepare your for this character, Maximus will bring paid, comprehensive degree and therefore assurances our personnel take care of per caller which have the greatest quantities of studies and you may reliability.
Work schedule: Must be able to attend seven weeks of training (Remotely – at home), Monday-Saturday, 8am-4:30pm CT. Little time regarding are permitted during studies. Upon conclusion of coaching your work schedule could well be assigned to you.
- Answer arriving phone calls, e-emails otherwise chats and make outbound calls out of Government Beginner Support (FSA) Loan Servicing
- Respond to questions and you may notate accounts out of guidance given and you will measures removed responding to people concerns
- Build outgoing calls to follow along with with people to help you clarify suggestions or render account reputation
- Techniques Credit Agency Requests using dependent techniques and functions
- Service Get in touch with Cardio expectations plus departmental and you can business policies and procedures
- Use the views unit provide and discovered constructive opinions for the label high quality and you can institution tasks
- Incorporate offered possibilities, knowledgebase, and you may standard technology like cellphone, e-send, and you can internet browser to resolve issues and you will perform job requirements
- Send escalated phone calls or questions to help you appropriate levels as needed
- Process needs gotten via standard correspondence and notate levels of procedures taken in a reaction to the individuals requests
A position and you may continued a career try contingent upon getting and maintaining an effective beneficial clearance. Finally suitability commitment ‘s the just discernment of your own Agencies off Education.
As the 1975, Maximus features manage under its beginning mission out of Permitting Regulators Serve the folks®, providing customers globally in order to successfully engage their governments anyway membership and you will across some health and individual services apps. Which have as much as 31,000 employees globally, Maximus is actually a satisfied partner in order to regulators agencies about United Says, Australia, Canada, Saudi Arabia, Singapore while the British. Discharge your job which have Maximus as a result of a active customer services facilities.
Effective army provider members, its partners, and experienced people often embody new key competencies MAXIMUS deems crucial and you can promote an excellent resiliency and you can credibility one to considerably improves the team. I recognize your unique skills and you may experience, and want to provide you with a job highway that allows one to remain while making a difference for our nation. The audience is happy with the involvement with communities serious about serving experts in addition to their parents. While transitioning of army to civilian existence, keeps earlier services, is actually a retired seasoned otherwise a member of brand new National Shield or Supplies, otherwise a girlfriend from a dynamic armed forces solution affiliate, i have problematic and you may fulfilling job options in your case. A committed and varied team is actually our very own most important financing. MAXIMUS brings equivalent employment opportunities to licensed individuals in the place of regard to race, color, faith, intercourse, sexual direction, intercourse term, federal origin, secure payday loans Eastpointe MI online experienced condition otherwise handicapped standing.
MAXIMUS is actually an enthusiastic Affirmative-action/Equal Chance Workplace
Since the the leading proper spouse to governing bodies throughout the world, Maximus assists boost the birth regarding societal functions in the midst of complex tech, health, economic, ecological, and personal demands. With an intense understanding of program provider delivery, acute information one to reach working excellence, and you may a thorough awareness of the requirements of the individuals being served, our personnel get better brand new critical objectives in our couples. Maximus delivers imaginative company procedure management, impactful asking qualities, and tech possibilities giving improved results for the public and you may large quantities of output and you may results off government-sponsored programs.